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Overview

Our refund and returns policy lasts 5-7 days. If 5-7 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

          Downloadable software products

          Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If refund approved, refund will be credited to the original payment method within 5-7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send.

Replacement/Exchange product will be delivered in 5-7 business days.

 

Need help?

Contact us at contact@engineerslab.in for questions related to refunds and returns.

Shipping Policy


At ENGINEER’S LAB, we are committed to delivering your orders in a safe, timely, and reliable manner.

1. Order Processing Time:
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next working day.

2. Shipping Timeframe:
Once shipped, orders are typically delivered within 3–7 business days, depending on the delivery location.

3. Shipping Charges:
Shipping charges (if applicable) will be displayed at checkout before you complete your purchase. We offer free shipping on orders above a certain value (as mentioned on the website or promotional offers).

4. Delivery Locations:
We currently ship across India. Please ensure your full address and contact details are correct to avoid delivery delays.

5. Tracking Information:
You will receive an email or SMS with the tracking details once your order has been dispatched.

6. Delays or Issues:
While we aim to ensure timely delivery, delays can sometimes occur due to unforeseen circumstances (e.g., weather, courier delays). In such cases, we appreciate your patience and understanding.

For any shipping-related inquiries, please feel free to contact our support team at:
📧 Email:- contact@engineerslab.in